LEFAY CARE
For a safe wellness holiday

Dear Guests,

We are pleased to announce the introduction of “Lefay Care”, created in collaboration with the Lefay SPA Scientific Committee following the guidelines issued by the World Health Organisation as well as national and local authority recommendations. This protocol provides responsible measures to stop the spread of COVID-19, whilst continuing to offer a comforting and enjoyable experience for our Guests. This programme completes our operational standards certified ISO9001and ISO14001 by TÜV, which are constantly under audits.

GBAC Star Facility

In addition to this, our Resorts are accredited GBAC Global Biorisk Advisory Council (a division of ISSA, the worldwide cleaning industry association): a programme verifying the implementation the most stringent protocols for cleaning, disinfection and infectious disease prevention in its facility/facilities.

ACCESS TO THE RESORTS

Following the Italian Government Decree n.105 published on July 23rd, 2021, we kindly inform you that from August 6th, 2021, the access to Lefay Resorts will be allowed only to holders of the Green Pass COVID-19 certification, except for children below the age of 12 or Guests that are exempted from the COVID-19 vaccination for health reasons (in this case medical certification has to be provided).

For further information regarding the procedures to obtain the certification please be so kind to visit your Country’s national health organization website or the Italian Government’s one at: http://dgc.gov.it.

For non-EU citizens, one of the following documents will be required (in Italian, English, French or Spanish): negative molecular or antigenic COVID-19 Test within the last 48 hrs or COVID-19 vaccination certificate with EMA-approved vaccine* or a COVID recovery certificate within the last 6 months.

On your arrival, our staff will check your body temperature using a thermo-scanner; to ensure everyone’s safety, should it be higher than or equal to 37.5°, access to the resort will not be allowed.

*: Comirnaty (Pfizer-Biontech), Moderna, Vaxzevria (Astra-Zeneca) or Janssen (Johnson & Johnson)

BROAD SPECTRUM SANITISATION

Thanks to our state-of-the art technology systems, the sanitisation of all areas is carried out through an innovative process using the automatic immission of active substances with a broad-spectrum effect on viruses and bacteria.
All equipment for Guests use is constantly sanitised, as well as all vehicles for transfer services. In the Resorts hand sanitisers, masks and disposable gloves will be always at your disposal.

NATURAL LOCATIONS AND WIDE SPACES

Our Resorts are located within great natural settings: in Northern Lake Garda Park and Adamello Brenta Natural Park, where you can enjoy a wide range of open-air activities.

In addition, the wide-ranging spaces that characterise our Resorts (featuring rooms from 50 sq m and spas from 3,800 sq m) guarantee an even more exclusive experience, providing the conditions for a natural and effortless social distancing.

BARS AND RESTAURANTS

The tables will be laid out to guarantee wide personal space. Breakfast is available on a buffet basis served only assisted by our Staff and menus will be downloadable on your mobile through a QR Code. In addition, room service menus have been expanded to allow you to enjoy your meal in the privacy of your Suite.

LEFAY SPA

To avoid any possible gatherings within the communal SPA areas (Pools, Saunas, Relax and Fitness Areas) and during group sessions, access is limited to a reduced number of Guests; in particular, saunas and steam baths may be accessed only upon reservation by the Guests sharing one room or by a small group of people living together.
All therapists wear personal protective equipment. Every treatment room is fully sanitised after each treatment.

STAFF

All Staff regularly undertake rapid antigen-testings, their temperature is checked daily and the use of personal protective equipment is mandatory. Each member participated to specific training sessions related to the new health measures to guarantee an updated specific knowledge for Guests and colleagues.

FEXIBLE RATES

In these uncertain times, we would like to offer you flexibility in planning your holidays: for all bookings up to 31st October 2021, you may change your dates up to 3 days before arrival. For information or requests: reservation@lefayresorts.com or +39 0365 441700.

CIRCULATION

In Italy, travelling between yellow and white zones is permitted without restrictions. Travelling between red or orange regions is permitted only with “green pass”,
However, it is always possible to move between regions for work or health reasons. In this regard, we would like to inform you that at Lefay Resorts specific medical consultancies, therapies belonging to Western or natural medicine, osteopathy and physiotherapy treatments are available.

COVID TEST

If necessary, it is possible to have the test carried out in the Resort (subject to availability) or in a contracted healthcare facility (subject to reservation).

Due to changing of national and regional laws, some services might temporarily be not available or limited.